​運送與退貨  Shipping and Return

受理消費者的退換貨，從商品收訖起7天內為退換貨保證期，

若超過此期間視同驗收完成不得退換貨。

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並請所有消費者注意以下事項：

不良品退還經過檢查與測試之後，若發現商品本身並無瑕疵，

消費者必須支付所有發生之相關費用。

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● 在您收到貨品後如因非人為因素之商品損毀、刮傷、或運輸過程造成包裝破損不完整者，請您儘速通知本公司客服人員，我們會進行商品瑕疵或損壞鑑定，並儘速將新品寄給您。

● 若您所訂購之商品無問題而您欲退貨，您必須自行負擔將商品寄回之運費。退回的商品必須是全新狀態，包括主要商品、使用手冊連同原來的包裝一併送回 ，否則喝補有權拒絕接受退貨。

● 若商品因消費者個人不當使用拆卸產生人為因素造成故障、損毀、磨損、擦傷、刮傷、髒污、包裝破損不完整者，或是發票、附配件不齊者，恕不接受退貨。

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The Customer shall be deemed to have accepted the goods unless they notify her.B within 7 days of receipt. This does not affect the customer’s statutory rights. If no such action has been taken, her.B shall consider the products being as described, of satisfactory quality and fit for their purpose and may not accept any reject at a later date.

Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition.

Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us. Please ensure you obtain a proof of postage when you do so.

If you require a refund we will refund the price paid by you for the goods, but not the additional cost of any premium delivery option that was chosen within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us within 7 working days of delivery to you or your notifying us of cancellation.

In cases where the return of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. We will also refund the delivery charge for sending the item to you and the cost incurred by you for returning the item. The faulty or damaged product must be returned to her.B as soon as possible. Please ensure you obtain a proof of postage.

Cancellations and returns can be arranged with her.B team via email to info@her-b.co.uk